ADA vs. Optional Paratransit Service

Sun Van provides two types of paratransit services – ADA and Optional paratransit service.  ADA service is the paratransit service required by the Americans with Disabilities Act. Optional service is service that goes above and beyond what is required by the Americans with Disabilities Act.

ADA Service Includes Trips Scheduled:

  • Within ¾-mile of the following routes:
    • Sun Tran regular routes (excludes express/commuter routes)
    • Sun Link Streetcar
    • Sun Shuttle Route 450 in Southeast Tucson
  • That are provided during hours the above routes are in operation.

Optional Service Includes:

  • Trips beyond the ¾-mile limit or beyond the hours of operation for nearby fixed route service for Sun Tran, Sun Link and Sun Shuttle Route 450
  • Same day requests
  • Will Call scheduling

2017 Fares

  • ADA Full Fare: $3
  • ADA Low-Income fare: $1.50
  • Optional Service:Full Fare: $5
  • Optional Service:Low-Income: $3.50

Explanations

  • Trips beyond the ¾-mile limit:  The Sun Van service area includes trips within ¾-mile of all Sun Tran regular fixed routes, the Sun Link Streetcar, and Sun Shuttle Route 450 in Southeast Tucson.  Sun Van reservationists will determine if requested destinations are outside the service area.  Trips beyond the service area will be considered Optional Service. See a map of the Sun Van service area here.
  • Trips beyond the hours of operation for nearby fixed route service:  Trips provided before and after the hours of operation for nearby fixed route service for Sun Tran, Sun Link and Sun Shuttle Route 450 are considered Optional Service.  Find travel times for Sun Tran, Sun Link and Sun Shuttle Route 450 at www.suntran.com.
  • Same day reservations- Reservations are accepted by phone one to seven days in advance. Sun Van will accommodate requests for same-day service on a space-available basis. Riders will be charged Optional service rates for same day requests.
  • Will-call reservations:  When scheduling a trip, the passenger can inform the reservationist that a Will Call is needed for the return trip because the exact time of the return trip is unknown. Will Call trips will be provided within two hours of the time the call is placed to Sun Van.  Passengers will be charged the Optional Service rate for all Will Call reservations.  Passengers may request only one Will Call for each scheduled trip.  Sun Van will not honor Will Call requests made after 6 p.m.